Privacy Policy

Information we may collect

To operate an online casino website and provide account services, we need to handle certain information about players and visitors. The information collected depends on how you use the website, the services you request and the choices you make. Some information is provided directly by you, while other information is generated when you use your account, make transactions or browse the website.

Contents

Information we may collect How we use and share personal information Cookies, security and retention Your privacy rights and how to make a request Policy changes and questions

Account and contact details

When you register or use an account, we may handle details such as your name, date of birth, username, password, residential information, contact details, account preferences and responsible gaming settings where relevant. We may also keep records of communications with you, including support messages, enquiries, complaints and information submitted through account or privacy requests.

Identity and verification information

We may request information to confirm your identity and age before allowing certain account activities. This may include details from identity documents, information used to confirm that an account belongs to you and records of verification checks. Verification information helps with account security, fraud prevention, responsible access and legal or compliance obligations.

Payment and transaction records

When you deposit, withdraw or otherwise use account funds, we may handle payment information, transaction history, account balances, payment status and related records. Payment information may be processed through payment service providers. We handle these records as needed to process transactions, prevent misuse, investigate unusual activity, provide support and meet record-keeping obligations.

Device, cookie and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, referring pages and the date or time of activity. We may also record login events, website preferences, error reports and information about how you interact with website features.

Information from other sources

Where appropriate, we may receive information from service providers or other sources that assist with identity verification, payment processing, account security, fraud prevention or compliance checks. Information received from other sources is handled for relevant purposes and in accordance with applicable requirements.

How we use and share personal information

We use personal information for purposes connected with operating the website, providing casino services and supporting our relationship with players. We aim to collect and use information that is relevant to these purposes and to avoid using it in ways that are inconsistent with the reason it was provided.

To create, administer and secure your account.
To confirm identity, age and account information when checks are required.
To process deposits, withdrawals, payments, account adjustments and related transactions.
To provide customer support and respond to questions, disputes and complaints.
To detect, prevent and investigate fraud, abuse, collusion, money laundering and other unlawful or unauthorised activity.
To monitor the security, reliability and performance of the website.
To remember account preferences and improve the user experience.
To send essential service messages about your account, transactions, security or important changes.
To understand website use and improve features, content and support services.
To meet legal, compliance, reporting and record-keeping obligations.

Where marketing messages are sent, they may be based on your communication preferences and any consent or other lawful permission that applies. You can withdraw consent to marketing at any time by using an unsubscribe option provided in a message or by contacting support@rolldoradocasino.wtf. Withdrawing marketing consent does not necessarily stop essential service communications, including messages about account security, transactions or changes that affect your use of the website.

Sharing information with service providers

Personal information may be shared with selected service providers where this is needed to operate the website. These providers may assist with payment processing, identity and verification checks, fraud prevention, hosting, technology, communications, customer support, security or analytics. Providers should receive information relevant to the service they perform and are expected to protect it appropriately.

Information may also be disclosed when necessary to protect players, the website or other people; investigate suspected fraud or unlawful activity; enforce applicable terms; or respond to a valid legal, official or compliance request. We do not treat personal information as a product to be sold to unrelated parties.

Some service providers may handle information in countries outside Australia. If this occurs, reasonable steps should be taken to protect the information and require appropriate handling by the relevant provider. The safeguards used may depend on the service and the type of information involved.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or records stored on your device that help a website remember settings, keep you signed in, support security, understand website traffic and improve the user experience. Some cookies may be necessary for core website functions, while others may support preferences, performance, analytics or relevant communications.

You can manage or delete cookies through your browser settings. Your browser may also allow you to block certain cookies or notify you before they are stored. If you block essential cookies, some parts of the website may not work correctly, and account, payment or security features may be affected.

Protecting information

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure systems and processes for staff and service providers who handle information.

No website, online account or method of transmission can be guaranteed to be completely secure. You should use a strong and unique password, keep login information confidential, sign out from shared devices and contact support promptly if you believe your account or personal information has been accessed without permission. We will not ask you to disclose your password through an unsolicited message.

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this Policy. This may include account administration, payment records, security, dispute handling, customer support, business records and compliance activities. Some records must be kept for a period required by law even after an account is closed.

When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical, legal and operational considerations. Information may remain in secure backups for a limited period or may need to be retained where an ongoing legal, security or record-keeping reason applies.

Your privacy rights and how to make a request

Depending on the circumstances and requirements that apply, you may have rights in relation to the personal information held about you. These rights are intended to help you understand and control how your information is handled. We may need to confirm your identity before responding, particularly where a request involves account details, payment records or identity documents.

Request access to the personal information held about you and information about how it is used.
Ask for information that is inaccurate, incomplete or out of date to be corrected.
Ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
Withdraw consent to marketing communications at any time.
Ask questions about the handling, sharing or security of your personal information.
Raise a concern if you believe your privacy has not been handled appropriately.

Contact for privacy and data requests

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@rolldoradocasino.wtf. Please describe your request clearly and include enough information for us to understand which account or records are involved. Do not send unnecessary payment details, passwords or complete identity documents in your initial email.

We will review your request and respond within a reasonable time. In some cases, we may ask for additional information to verify that the request is being made by the relevant account holder. This verification step helps protect accounts and prevents personal information from being disclosed to the wrong person.

A request may be limited or declined where fulfilling it would affect another person’s rights, compromise security, interfere with fraud prevention, or conflict with a legal, compliance or record-keeping obligation. If information cannot be deleted because it must be retained, we will explain this in general terms where appropriate. Withdrawing marketing consent will not affect processing that is needed to provide account services or meet legal obligations.

You may also be able to update some information through available account settings. Keeping your details accurate and current can help with account security, verification and support. If you believe information is incorrect, please contact us using the privacy email address so that the relevant records can be reviewed.

Policy changes and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, casino services, technology, privacy practices or applicable requirements. The latest version will apply from the date it is made available on the website. We encourage you to review this page occasionally, particularly before providing new information or using a new feature.

If an update materially affects how personal information is handled, additional notice may be provided where appropriate. Continuing to use the website after an updated Policy is published may indicate that you have read the revised information, subject to any consent required for the relevant activity.

For privacy questions, data access requests, correction requests, deletion requests or withdrawal of marketing consent, contact support@rolldoradocasino.wtf. Please keep your message focused on the request and avoid including confidential login credentials.

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