Responsible Gaming

Rolldorado Casino is committed to promoting a safer and more informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. This page explains practical ways to stay in control, the account options that may be available to you, and where to seek support if gambling is becoming difficult to manage.

Featured Games

STRIKING BLITZ: RUNNING WINS

fugaso

Mystery Motel

hacksaw

Mythology: Apollo

lambdagaming

Dr Fortuno

yggdrasil

Majestic Kong

spnmnl

Banana Town

relax

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every bet is an opportunity to lose money, even if you have previously won or believe that a particular result is due. Past outcomes do not determine future outcomes. Avoid viewing gambling as an investment, a source of income or a way to recover money that has already been lost.

Contents

Gamble for entertainment Available account controls Recognising when gambling may be causing harm Age, verification and legal responsibilities

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost and do not increase it when you are losing. A budget should be based on money left after essential expenses, including rent or mortgage payments, food, utilities, debts, education and other regular commitments. Never gamble with money needed for everyday living.

Practical habits for staying in control

Set a spending limit before you begin and stop when you reach it.
Set a time limit and take regular breaks away from gambling activities.
Keep gambling separate from household bills, savings and credit commitments.
Do not chase losses by placing larger or more frequent bets.
Avoid gambling when you are upset, stressed, tired, bored or affected by alcohol or other drugs.
Do not borrow money, use someone else’s payment method or sell belongings to fund gambling.
Keep a record of your deposits, bets and withdrawals so you can see your overall activity.
Do not rely on a win to pay bills or improve your financial position.
Discuss concerns with someone you trust rather than hiding your gambling.

Some people find it helpful to decide their limits in writing before opening a gambling session. You may also choose to use a separate account for entertainment spending, provided this does not make it easier to exceed your budget. The most important step is to set limits while you feel calm and to follow them once play begins.

Gambling should never interfere with your relationships, work, study, health or other responsibilities. If it is no longer enjoyable, or if you feel pressure to keep playing, stopping and seeking support is a positive decision.

Available account controls

Depending on the account and services available to you, Rolldorado Casino may provide tools designed to help you manage your gambling. These tools can include deposit limits, loss or wagering limits, session reminders, time-outs and self-exclusion. The availability, operation and processing of a particular tool may depend on applicable requirements and the account settings provided on the site.

Deposit and spending limits

A deposit limit can help restrict the amount you add to your account during a selected period. Consider setting a limit before playing and choose an amount that fits comfortably within your entertainment budget. A limit is not a guarantee that you will win or that you will not lose money. It is one way to help prevent spending more than planned.

If a limit is increased, a waiting period or other restriction may apply before the change takes effect. A lower limit may take effect sooner, subject to the relevant account process. You remain responsible for checking your settings and understanding how they apply before gambling.

Time-outs and breaks

A time-out is a short break from gambling. It can be useful if you notice that you are playing for longer than planned, feeling frustrated or finding it difficult to stop. During a time-out, access to gambling may be restricted for the selected period. Use a break to step away from the site, review your spending and consider whether you want to continue gambling in the future.

Self-exclusion

Self-exclusion is a stronger measure that allows you to ask for your gambling account to be closed or restricted for a chosen period or, where available, indefinitely. If you request self-exclusion, do not attempt to open another account or use another person’s account. Tell people close to you about your decision and consider asking them to support you in maintaining it.

If you decide that self-exclusion is appropriate, contact the relevant customer support channel through the site and clearly state that you want to self-exclude. You do not need to wait until your gambling has caused serious harm. If you are concerned about your immediate ability to stop, take action as soon as possible and do not make further deposits or bets while your request is being handled.

Recognising when gambling may be causing harm

Problem gambling can develop gradually. A person may continue playing despite negative consequences, believe that a large win will fix financial problems or feel unable to stop even when they want to. Harm can affect finances, relationships, employment, study, physical health and emotional wellbeing. You do not need to wait for a crisis before seeking assistance.

Possible warning signs

Spending more time or money gambling than you intended.
Repeatedly trying, but failing, to cut back or stop.
Chasing losses or increasing bet sizes to feel the same excitement.
Borrowing money, using credit or selling possessions to gamble.
Hiding gambling activity, account statements or losses from family and friends.
Feeling restless, irritable or anxious when you cannot gamble.
Gambling to escape stress, sadness, loneliness or other difficult feelings.
Missing work, study, appointments or family activities because of gambling.
Arguing with people close to you about gambling or money.
Having difficulty paying bills or meeting other financial responsibilities.
Thinking about gambling for much of the day or planning how to obtain more money to play.
Feeling regret, shame or hopelessness after gambling, but returning to play soon afterwards.

If any of these signs sound familiar, stop gambling and speak with someone you trust. You can contact an Australian gambling support service, a qualified counsellor, a financial counsellor or a health professional. Free and confidential support may be available, and you can ask for help even if you are supporting a family member or friend rather than gambling yourself.

If gambling is causing immediate financial, emotional or personal danger, prioritise your safety and seek urgent assistance from an appropriate emergency or crisis service in Australia. If you are thinking about harming yourself or someone else, contact emergency services or a crisis support service without delay.

Ways family and friends can help

If you are worried about someone else’s gambling, choose a calm time to talk. Focus on what you have observed and how it affects the person and those around them. Avoid promises to repay gambling debts or providing money that may be used to gamble. Encourage the person to use account controls and seek professional support. Remember that you cannot control another adult’s choices, but you can set reasonable boundaries to protect your own finances and wellbeing.

Age, verification and legal responsibilities

Gambling is for adults only. You must meet the minimum legal age that applies to you and provide accurate information when registering or using an account. Do not allow a person under the legal age to access your account, use your payment method or watch you gamble. Keep your login details private and use reasonable security measures to prevent unauthorised access.

Rolldorado Casino may need to verify your identity, age, location or other information before allowing account activity. You must respond honestly to verification requests and keep your account details up to date. An account may be restricted or closed where required by law, where information cannot be verified, or where activity raises responsible gambling, security or compliance concerns.

You are responsible for understanding whether online gambling is lawful for you in the place where you are located. Australian laws and requirements can differ between jurisdictions and may change over time. Do not access or use gambling services where doing so would breach an applicable law or restriction. You should also consider any tax, financial or personal consequences that may apply to you.

Our approach to safer gambling

We aim to provide information and account options that support informed decisions. We may monitor activity for signs of risk, contact customers about responsible gambling matters and apply restrictions where appropriate. These measures cannot identify every concern or prevent all gambling harm. You remain responsible for making decisions about whether, when and how much to gamble.

If you want to reduce or stop your gambling, use the available account controls and contact the site’s support channel for assistance. Do not rely on a refund, a future win or a bonus to manage losses. Gambling promotions, where offered, should never be used as a reason to gamble beyond your budget, and promotional terms should be read carefully before participation.

Responsible gambling is an ongoing choice. Review your limits regularly, take breaks and be honest with yourself about the effect gambling has on your life. If you are unsure whether your gambling is safe, the safest option is to pause and seek independent advice.